FAQ's
About Our Lashes
What are DIY Lashes?
DIY Lashes are an at-home alternative to salon extensions. They provide the same length and volume but are easy to apply yourself, saving time and money!
How long do the Lashes last?
Our Lashes are designed to last up to 7-10 days with proper care. Longevity depends on application technique and maintenance.
Are the Lashes reusable?
Yes! With careful removal and proper cleaning, you can reuse your Lashes multiple times.
Do the Lashes damage natural lashes?
No, our Lashes are lightweight and designed for safe wear. Proper application and removal ensure no damage to your natural lashes.
Application & Removal
How do I apply the Lashes?
Apply bond to your natural lashes, place the Lashes underneath, and seal with the applicator for a seamless look. A detailed guide is included with every kit.
How do I remove the Lashes?
Use our remover to dissolve the bond gently. Avoid pulling to protect your natural lashes.
Can I wear mascara with DIY Lashes?
We don’t recommend it as it can affect the longevity and reusability of the Lashes.
What if my Lashes don’t stick properly?
Ensure your natural Lashes are clean and oil-free before application. Also, applying an even layer of bond and pressing firmly with the applicator helps with better adhesion.
Water & Activities
Are the Lashes waterproof?
Our Lashes are 100% water-resistant, meaning they can handle exposure to water!
Can I shower with the Lashes on?
Yes of course! Try and avoid direct excessive pressure and steam for prolonged durability.
Can I work out while wearing the Lashes?
Yes! Our Lashes are designed to stay in place.
How can I make my Lashes last longer?
Try and avoid excessive moisture, steam, and oil-based products. Be gentle when cleansing your face to extend the wear time of your Lashes.
Orders & Shipping
How long does shipping take?
Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.
Do you offer international shipping?
Currently, we only ship within Australia, but we plan to expand soon—stay tuned!
What should I do if my order is delayed?
If your order hasn’t arrived within the estimated timeframe, please check your tracking details or contact our support team for assistance.
Can I return or exchange my Lashes?
Returns Policy
At LASHALUXE, we’re dedicated to providing products that exceed your expectations. For hygiene reasons, we’re unable to accept returns or exchanges for change of mind or incorrect orders. If you receive a faulty item, please reach out to us within 48 hours of receiving your order. You can return it within 14 days for a refund, replacement, or credit note.
To ensure a smooth return process, please make sure the product is unused and in its original condition. Once your return is processed, we’ll update you on the outcome and next steps.
Please note, returns not meeting these conditions may be declined.
Other Questions
Can I sleep with the Lashes on?
Yes! Our Lashes are designed for comfortable extended wear, including overnight use.
Are the Lashes cruelty-free?
Absolutely! Our Lashes are 100% cruelty-free and vegan.
Do you offer bulk discounts?
We offer special pricing for Bundles and set orders. Please see our Bundle Offers.
How can I contact customer support?
You can reach us through our website or via email at info@lashaluxe.com.au for any further inquiries.
If you have any other questions, feel free to contact us!