Privacy policy

Last updated: March 3, 2025

This Privacy Policy explains how LASHALUXE (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.lashaluxe.com.au (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date. Please review this policy periodically for any updates.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources, depending on how you interact with us. The information we collect and use may include the following:

Information You Provide Directly to Us

This includes personal information you provide when using our Services, such as:

  • Contact details: Your name, address, email, and phone number when you make a purchase or sign up for our newsletter.
  • Order information: Your name, billing and shipping addresses, payment information, email address, and phone number when placing an order.
  • Account information: Your username, password, and security details when creating an account on our Site.
  • Shopping details: Information about the items you view, add to your cart, or purchase, as well as any loyalty points, reviews, or gift cards associated with your account.
  • Customer support information: Information provided in communication with us, including requests or inquiries regarding products, services, or returns.

Some features of the Site may require you to provide this information, but you may choose not to share it. However, if you decide not to provide certain details, you may not be able to use some features of the Services.

Information We Collect Automatically

We may automatically collect information about your interaction with the Site using cookies, pixels, and similar technologies. This information may include:

  • Device and browser details: Information about the device, browser, and operating system you use to access the Site.
  • IP address: Your IP address, which helps us understand your geographic location for order fulfillment.
  • Usage data: Information about how you interact with the Site, including pages viewed and time spent.

Information We Receive from Third Parties

We may receive personal information from third-party service providers, including:

  • Vendors and service providers: Companies that support our Site and Services, such as Shopify and payment processors.
  • Advertising partners: When you interact with our ads or social media promotions, we may receive data to help us tailor marketing campaigns.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing products and services: To process orders, fulfill purchases, and manage your account on the Site. This includes arranging shipping and handling returns and exchanges.
  • Marketing and promotions: We may send marketing communications via email or text, tailored to your preferences and interests.
  • Customer support: To assist you with any inquiries or issues regarding your orders or services.
  • Security and fraud prevention: To detect, investigate, and prevent fraudulent activities on our Site.
  • Improving the Site and Services: We use the information to enhance your user experience and optimize our website.

Cookies

We use cookies and similar technologies to enhance your experience on our Site. These technologies help us remember your preferences and improve the functionality of the Services. You can adjust your browser settings to block or delete cookies, but please note this may affect the performance of the Site and its features.

For more information on how cookies work with our Site, visit Shopify's Cookie Policy.

How We Disclose Your Information

We may disclose your personal information to third parties in the following circumstances:

  • Service providers: We may share your data with service providers that help us with payment processing, order fulfillment, marketing, and other aspects of our business.
  • Legal and compliance reasons: We may disclose your information to comply with legal obligations, such as responding to a subpoena or protecting our rights.
  • Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

Third Party Websites and Links

Our Site may contain links to third-party websites. These websites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third parties before sharing your personal information.

Children’s Privacy

The Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Your Rights

Depending on your location, you may have the right to:

  • Access your information: Request details about the personal information we hold about you.
  • Correct your information: Request updates or corrections to inaccurate information.
  • Delete your information: Request that we delete your personal information under certain conditions.
  • Opt-out of marketing: You can opt out of receiving marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

Please note that certain requests may be subject to legal requirements or exceptions.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: info@lashaluxe.com.au